Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Google Pay, Apple Pay, and Buy Now Pay Later options including Klarna, Affirm, and Afterpay.
Can I pay in installments?
Yes! We offer Buy Now, Pay Later through Klarna, Affirm, and Afterpay. Split your purchase into 4 interest-free payments. Select your preferred option at checkout.
Do you accept international currencies?
Our prices are listed in USD. Your payment provider will convert to your local currency at the current exchange rate. Most credit cards and PayPal handle this automatically.
Shipping
Do you ship internationally?
Yes! We ship to over 100 countries. See our Shipping Policy for rates and delivery times by region.
How long does shipping take?
US orders: 5-10 business days. Canada: 7-14 days. Europe & UK: 10-18 days. Australia/NZ: 10-20 days. Asia: 10-18 days.
Is there free shipping?
Yes! Free shipping on US orders $50+. International free shipping thresholds vary: Canada $75+, Europe/UK/Australia/Asia $100+.
Will I have to pay customs duties?
International orders may be subject to customs duties and import taxes levied by your country. These charges are the customer’s responsibility.
Returns & Refunds
What is your return policy?
30-day return policy on unused items in original packaging. See our Returns Policy for full details.
How do I start a return?
Email [email protected] with your order number. We’ll provide return instructions within 24 hours.
Products
Are your products authentic?
Yes. We source all products from verified manufacturers and authorized distributors. Every product listing accurately describes the item you’ll receive.
Do you offer product warranties?
Product warranties vary by item. Check individual product pages for warranty information. All items are covered by our 30-day return policy.
Can I get a discount on bulk orders?
Yes! Contact us at [email protected] for bulk pricing on orders of 10+ items.
